Today I met an old friend of mine who works in maintenance. As in maintaining the facilities of a large shopping mall, not maintaining or creating software systems like most of my friends do.
It was funny to have a conversation with him about work, as there where so many similarities though contexts are so different.
- No specifications
- Wrong specifications
- Locally optimised systems
- Lack of responsibility and understanding of the whole system and interactions between different elements
- No tacit information passed about the history from previous vendor
And in all that people are trying to do the best they can, openly communicating and inspecting the system(s) as they interact with the system(s) and take better care and responsibility about it’s future.
Reminded me immediately about lectures David Ing has given about systems sciences in different contexts. So if you haven’t already watched videos about his great lectures, I highly recommend spending some time on those… As you will never know where the lessons might resonate and help you understand the world better.