Aihearkisto: BPM

BPM Fail – ’personal customer id’ – Finnish Railways

I am getting old and grumpy – and therefore noticing more and more annoying problems in the world. One of them being that almost every single company and system has their own concept of identifying the customer — and in … Lue loppuun

Kategoria(t): BPM, life, technology | Kommentoi

Simple Business Process Fail – HBO Nordic service cancellation

These are always fun to spot — places where business processes or their execution in IT systems produces nice failures in customer experiences. Latest one was my experience with canceling HBO Nordic’s online services, which were free of use ’till … Lue loppuun

Kategoria(t): BPM | Kommentoi